Who is eligible to apply for cover?
Generally, cover is available to anyone aged 18-59 applying for a loan or a loan increase (or someone who has applied for a loan in the last 12 months) via an ALI Group accredited mortgage broker. Some restrictions apply to existing policy holders.

Will I have to undergo a medical?
No,one of the many advantages of obtaining cover through ALI Group is that it is easy and unobtrusive, so you will not need to undergo medicals, blood tests or answer detailed health questions.

What happens if I have an existing medical condition?
Your cover may be subject to some exclusions depending upon your medical history. The exclusions and how they apply are set out in full in the Product Disclosure Statement.

Who is the cover issued by?
Cover provided by Loan Protection Plan is issued by MetLife Insurance Limited. Mortgage Repayment Protection is issued by TOWER Australia Limited. These are two of the country's leading life insurance companies.

Who is responsible for paying a claim?
The insurer who provides the cover under your policy is responsible for paying your claim. The ALI Group claims manager facilitates the claims process for you and works with the insurer to ensure a speedy claim outcome.

How do I make a claim?
Making a claim is very straightforward. Call us on 1800 006 776 if you need to make or discuss a claim.

When will my cover commence?
Your mortgage broker will help you complete your application and will then submit it on your behalf. Cover will only begin once we tell you that your application has been accepted. Upon acceptance we will provide you with the standard policy conditions and a policy schedule that set out the details specific to your cover. This establishes the terms and conditions of your cover.

When will my premiums commence?
Monthly premiums commence at the beginning of the fourth month of cover.

What are my payment options?
At the time of application you will be asked to provide an authority for credit card or direct debit payments.

Can I cancel the policy?
Yes. All you have to do is provide a request to cancel your policy in writing.

Can the insurer cancel the policy at any time?
Generally no. Once your policy has been accepted, Loan Protection Plan is guaranteed renewable each year to age 99 (for death and terminal illness benefits) and age 65 (for living benefit) and Mortgage Repayment Protection is guaranteed renewable to age 65.

However, in some circumstances the insurer can cancel the cover, for example if you fail to pay your premiums or the benefits due have already been paid.

Can I change my cover amount?
Yes. You can request us to vary any of your benefit amounts at any time, although the insurer will need to agree to the change if you request an increase.

If I pay out my mortgage, can I keep my policy in force?
Yes. Cover operates independently to your loan and the benefits are paid to you and not the lender.

Who owns the cover?
Where one person is covered, that person is the owner. The owner of the policy is responsible for paying the premiums and is entitled to the proceeds of any claim.

How many people can be covered?
Two people can be covered. The cover will operate separately but both applicants will jointly own the protection.

Can I nominate a beneficiary?
No, but you can transfer ownership if this achieves your aim.

Can premiums be a tax deduction?
Under most circumstances no, but this may differ where the cover is obtained by a business. However, this is a question for your business or tax accountant.

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