We understand that people generally make a claim at an extremely stressful time in their lives and at ALI Group we pride ourselves on providing exceptional claims service.

Making a claim is very straightforward. The insurer who provides the cover under your policy is responsible for paying your claim and we liaise with them on your behalf. The ALI Group claims manager facilitates the claims process for you and works with the insurer to ensure a speedy claim outcome. Call us on 1800 006 776 if you need to make or discuss a claim.

Here’s what some of our customers say about their experience with ALI Group:

•	"I was absolutely amazed by the claims staff at ALI. The person that handled my claim was professional and friendly, whilst also ensuring I was kept informed during the whole process."
•	"ALI Group was very supportive and made sure the claim was paid really quickly. When I tell my story to people; they say 'Which insurance company was that?'"
•	"I am really happy with ALI's service in arranging payment of the claim very promptly, they were excellent. I received a cheque for $300,000 about a week after sending them the death certificate."
•	"ALI Group was wonderful to deal with when I claimed. They kept me informed the whole time and turned it around really quickly and provided great service."
•	"The claim through ALI Group has been the best process I've ever been through and I can’t praise their service and professionalism more highly."

Click here to hear what people like you have to say about mortgage protection

Click here to view Important Information