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Ana's Story

“Not worrying about your finances is a huge thing when you’re going through illness”

Ana's Story


First homebuyer and mum of one, Ana, was just 37 years old when she was diagnosed with stage three glioblastoma, a fast-growing cancer on the frontal lobe of her brain. Knocked for a loop by the diagnosis, Ana soon began an intensive treatment journey, one that included six-hour brain surgery and over 30 rounds of radiotherapy. 

A life-changing protection conversation

With a hefty surgery bill looming and without hospital cover, Ana and her husband, Mark, could have encountered financial hardship. Thankfully for the couple, they had opted for cover with ALI Group, which was offered to them by their broker, Jenny, during the process of buying their home. 

Though Mark was initially skeptical, Jenny posed to the couple this question: “You insure your car but you’re not going to insure your life?” Jenny’s question compelled Ana and Mark to do their own research. They watched a claims video and Ana even reviewed what default insurance she had in her super before assessing that protection with ALI Group was the right move for them. 

A "straightforward and easy" claims process

It was towards the end of her radiotherapy treatment that Ana decided to submit a claim on the living benefit of her policy. The ALI claims team were “super friendly and relaxed.” After Ana explained the situation they said, “absolutely you can claim, we’ll send you all the necessary forms.” The process gave Ana peace of mind about “what’s going to happen down the line – the medical expenses that you’re not even foreseeing.” 

"A bit of financial freedom"

Ana says having the protection has made a huge difference. “The funds enabled us to do a lot of things, and just make sure that we are comfortable enough to pay our mortgage until such time that I go back to work. It’s given us a bit of financial freedom to go through this whole process in this whole journey in a calmer way as much as possible.” Ana acknowledges this outcome would not have been possible without her broker offering protection in the first place.  “If it wasn’t for my broker, Jenny, I have to say we wouldn’t have thought about the insurance.”


The current My Protection Plan product has been available since 5 April 2021. The above are examples of customers' claims paid on that product and similar products distributed by Australian Life Insurance Distribution ABN 31 103 157 811 (AFSL 226403).  Any advice provided is general in nature and does not take into consideration your objective, financial situation or needs. You should consider these and the information in the Product Disclosure Statement (available along with the target market determination, from ), or speak to a financial advisor, before making a decision about our product. © ALI Group March 2024.

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Current as at March 2024.

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