At 39, Catherine discovered how quickly life can turn on its head when she was diagnosed with thyroid cancer. A busy mum and small business operator, her lifestyle and finances could both have been at risk.
Fortunately, eight years ago — while financing an upgrade to their family home — her broker, Adele Denham (Champagne Finance), offered Catherine and her husband protection with ALI Group, which the couple accepted. The cover meant when Catherine received her diagnosis, she could claim on her trauma (living) benefit.
The claim process was refreshingly straightforward:
“Making a claim was easy and the communication through the entire process was at a high standard. If I had a query it was answered straight away and instructions were clear and easy to understand regarding the claim.”
With her claim approved in just three days, a claim payment of $85,779 has proven to be a financial lifeline for Catherine and her family:
“The payout has assisted us in so many ways, especially with today’s living expenses and interest rate increases. Having three children who attend private school, this payout has helped with fees, medical expenses and bills.”
When Adele first offered protection, Catherine and her husband questioned the added cost. Now, Catherine firmly believes that all clients should be offered protection:
“You never know what can happen, especially when you have a family.”
Catherine cannot speak highly enough of Adele’s care and professionalism as a broker:
“We always recommend Adele to our friends and family as she is highly experienced and knowledgeable in her profession. Adele is so personable and one of a kind!”
The current My Protection Plan has been available since 5 April 2021. The above is an example of a customer claim paid on a similar product distributed by Australian Life Insurance Distribution Pty Ltd ABN 31 103 157 811 AFSL 226403 (ALI). ALI provides advice that is general in nature and does not take into consideration your objectives, financial situation or needs. You should consider these and the information in the Product Disclosure Statement (available along with the target market determination, from www.aligroup.com.au), or speak to a financial adviser, before making a decision about the suitability of the product. © ALI Group 2025