Our claims experience

Our claims experience

The whole purpose of our business is to help mortgage brokers protect their clients. This is all theoretical until someone has to make a claim, and that’s when people genuinely understand the benefit of taking out Loan Protection Plan cover. 

“Having had two heartbreaking but successful and prompt ALI claims which were handled with care and empathy, I do not hesitate ensuring all my clients are offered this cover” – Tricia Masin, Broker, Choice 

Below are some of the claims we have paid since protecting our first customer in 2003.

Broker Details Claimant Details
Name Aggregator* Cause of Claim Benefit Type Claim Amount
Fiona Hibberson National Mortgage Brokers Female 59 2004/2005
Ross Le Quesne Wizard Female 53 2005/2006
Adam Charlton PLAN Male 24 2005/2006
Roland Peruch Lawfund Female 38 2005/2006
Roy Oostelbos Titan Male 41 2006/2007
Tim Blackamore Mortgage Choice Female 42 2006/2007
Joanne Hartnett PLAN Male 32 2006/2007
Richard Buswell Community Choice Financial Services Male 40 2006/2007
Pepita Bowgen PLAN Female 51 2006/2007
Michele Coutts PLAN Female 27 2006/2007
Gregory Rosenbrock Mortgage Wisdom Female 43 2006/2007
Anne Farrugia XINC Male 42 2006/2007
Anne Farrugia XINC Male 42 2006/2007
Gregory Flello Lawfund Male 51 2007/2008
Leith Yelland Gabblemar Pty Ltd Male 46 2007/2008
Victor Moo Money Advisers Male 60 2007/2008
Robert Trewin National Mortgage Brokers Male 31 2007/2008
Mark O'Brien Casey & Bayside Lending Female 51 2007/2008
Richard Buswell Community Choice Financial Services Male 41 2007/2008
Gai Jordan Mortgage Choice Male 46 2007/2008
John Minihan Lawfund Female 54 2007/2008
John Minihan Lawfund Female 54 2007/2008
Frank D'Antonio Money Advisers Female 50 2007/2008
Vincent Ernst Choice Male 40 2007/2008
Vincent Ernst Choice Male 40 2007/2008
Suzanne Rankine Choice Female 44 2007/2008
Suzanne Rankine Choice Female 44 2007/2008
Jeffrey Toleman Choice Female 50 2007/2008
Richard Buswell Community Choice Financial Services Male 27 2007/2008
Richard Buswell Community Choice Financial Services Male 27 2007/2008
Sandra Abela Choice Male 48 2007/2008
Andy McGorlick eMOCA - Loan Market Female 43 2007/2008
Maureen Drieberg Urban Capital Male 51 2007/2008
David Coates Mortgage Choice Female 54 2007/2008
George Obank eMOCA - Loan Market Male 48 2007/2008
Jonny Benedetti PLAN Male 26 2007/2008
Tracey McDonald PLAN Male 48 2007/2008
Christine Fitzgerald The Loan Arranger Male 32 2007/2008
Mike Best Able Finance Services Male 42 2007/2008
Bonny Rayappu Choice Male 47 2007/2008
Bonny Rayappu Choice Male 47 2007/2008
Stuart Thompson Mortgage Choice Female 27 2007/2008
Scott Stevenson Smartline Male 40 2008/2009
Gail Ryan Smartline Female 40 2008/2009
Jonathan Chen Strategic Alliance Mortgages Female 41 2008/2009
Keith Alexander PLAN Male 55 2008/2009
Scott Matthews Money Advisers Male 58 2008/2009
Jenny Calabria Money Advisers Male 37 2008/2009
David Goode PLAN - Westate Male 26 2008/2009
Michael Moll PLAN Male 50 2008/2009
Michael Del Caro Mortgage Australia Group Female 39 2008/2009
Craig McNeil Smartline Male 32 2008/2009
Lucia Guanco The Mortgage Professionals Female 41 2008/2009
Lucia Guanco The Mortgage Professionals Female 40 2008/2009
Marco Rinnovasi Choice Female 32 2008/2009
Peter Astill eMOCA - Loan Market Male 51 2008/2009
Terrance Promnitz Choice Female 53 2008/2009
Jacqueline Ashby-Saville Choice Male 53 2008/2009
Rob Hachey PLAN Male 44 2008/2009
Wendy Miller XINC Male 58 2008/2009
Catherine O'Farrell PLAN - Membersfirst Male 65 2008/2009
Tim Jennings Savannah Home Loans Male 22 2008/2009
Craig Copeland Choice Female 49 2008/2009
John Watts Astute Financial Management Female 52 2008/2009
Jacqueline Saville Choice Male 49 2008/2009
Aran Clemmence M & M Mortgage Finance Male 48 2008/2009
Charanjit Singh National Brokers Group Male 19 2008/2009
Rick Lamb Acquired Home Loans Female 47 2008/2009
Daniel Fox XINC Female 54 2008/2009
Craig Copeland Choice Female 49 2008/2009
Grant Hocknell Blended Home Loans Female 44 2008/2009
Steve Kelly PLAN - LJ Hooker Male 23 2008/2009
Andrew Kerr Mortgage Choice Female 45 2008/2009
Andrew Stoodley Bernie Lewis Home Loans Female 52 2008/2009
Kim Holmes Choice Female 42 2008/2009
Shane Swinton Smartline Male 33 2008/2009
Gary Page Acquired Home Loans Female 56 2008/2009
Danielle De Marco Janette Tucker Finance Plus Female 49 2008/2009
Warren Urquhart PLAN - LJ Hooker Male 60 2008/2009
Robert Campbell PLAN Female 50 2008/2009
Susan Maloney Astute Financial Management Female 40 2008/2009
Maxine Farmer Ballast Finance Female 37 2008/2009
Helen Aubert Mortgage Choice Male 45 2008/2009
Neil Russell National Mortgage Brokers Female 36 2008/2009
Alan Watkinson PLAN Male 60 2008/2009
Trevor Mason National Brokers Group Male 59 2008/2009
Lance Cure Finance Brokers of Tasmania Male 55 2008/2009
Patrick Lane Smartline Female 40 2009/2010
Allen Collins Smartline Male 56 2009/2010
Herman Herman Wizard Male 44 2009/2010
Mark McInerney PLAN Female 38 2009/2010
Ian Ross Bayside Mortgages Male 54 2009/2010
Helen Aubert Mortgage Choice Male 50 2009/2010
Paula Witham Lawfund Female 64 2009/2010
Mark O'Brien Casey & Bayside Lending Male 50 2009/2010
Richard Buswell Community Choice Financial Services Male 50 2009/2010
David Medlock Australian Mortgage Brokers Male 47 2009/2010
John Vodanovic Mortgage Choice Male 44 2009/2010
Colin Binding PLAN Female 34 2009/2010
Wayne Robertson XINC Male 45 2009/2010
Terry Chidgey Deakin Property Developments Female 55 2009/2010
Cecilia Walsh Mortgage Choice Male 58 2009/2010
Darren Meijer Acquired Home Loans Male 28 2009/2010
Felicity Heffernan First Start Mortgage Company Male 49 2009/2010
Donna Beazley Australian Brokers North Coast Male 50 2009/2010
Tiffanie Carter Mortgage Choice Female 49 2009/2010
Colin Binding PLAN Female 42 2009/2010
Sandra Abela Choice Male 33 2009/2010
Tania Taylor PLAN Female 28 2009/2010
Barry Swain PLAN Female 30 2009/2010
Carlyle Wells-Peris Choice Female 30 2009/2010
Martin Bedford Choice Male 54 2009/2010
Grant Hocknell Blended Home Loans Female 44 2009/2010
Sofie Standfort Bernie Lewis Home Loans Male 60 2009/2010
David Goode PLAN - Westate Male 42 2009/2010
Maria Ayap-Flores Choice Female 56 2009/2010
Chris Dunne PLAN Female 50 2009/2010
Tony Barca Choice Male 55 2009/2010
Jo Kous Choice Male 41 2009/2010
Helen Aubert Mortgage Choice Male 46 2009/2010
Gaynor Stibbs PLAN Male 48 2009/2010
Frank Wood PLAN Female 53 2009/2010
Rick Chapman Mortgage Choice Male 51 2009/2010
Brian Robertson Choice Male 50 2009/2010
Radford Moyle Choice Female 45 2009/2010
Trevor Mason National Brokers Group Male 59 2009/2010
Christine Fitzgerald The Loan Arranger Female 47 2009/2010
Diana Todaro XINC Female 44 2009/2010
Justin Smith The Mortgage Gallery Female 53 2009/2010
Megan Jeffery Mortgage Choice Male 49 2009/2010
Angus Birch RAMS Home Loans Hunter Coast Male 43 2009/2010
Ian Franklin PLAN - LJ Hooker Female 58 2009/2010
Keith Vayne PLAN Female 57 2009/2010
Linley Morris Specialist Mortgage Female 36 2009/2010
Rhonda McNicoll Mortgage Choice Female 29 2009/2010
Colleen Cruickshank eMOCA - Loan Market Male 42 2009/2010
Colleen Cruickshank eMOCA - Loan Market Male 42 2009/2010
Tony Vitagliano South Western Finance Female 37 2009/2010
Janet Hodge Nationwide Lending Female 52 2010/2011
Russell Crook Mortgage Choice Male 58 2010/2011
Stephen Lowe Steve Lowe Male 56 2010/2011
Karr Sanoubane Choice Female 58 2010/2011
Steve Ventrella Mortgage Choice Female 49 2010/2011
Angelo De Pasquale PLAN Female 46 2010/2011
Graeme Baum Assured Home Loans Male 45 2010/2011
Teresa Liss Choice Female 39 2010/2011
Stephen Oliver PLAN Female 37 2010/2011
Colin Binding PLAN Female 44 2010/2011
Mickaela Fairall Choice Female 45 2010/2011
Catherine O'Farrell PLAN - Membersfirst Female 53 2010/2011
George Rousvanis Choice Male 40 2010/2011
Carlyle Wells-Peris Choice Female 32 2010/2011
Jenny Oh PWC Business Services Female 41 2010/2011
Craig Watts Absolute Mortgages Male 56 2010/2011
Geoffrey Gray Astute Financial Management Male 36 2010/2011
John Park eMOCA - Loan Market Male 37 2010/2011
Bernie Foley Mortgage Choice Female 37 2010/2011
Doug Bannister Choice Male 53 2010/2011
Jennifer Rickwood PLAN Male 57 2010/2011
David Owen Mortgage Choice Male 52 2010/2011
Christopher Brown eMOCA - Loan Market Female 50 2010/2011
Louise Kime Choice Female 56 2010/2011
Angus Birch RAMS Home Loans Hunter Coast Male 52 2010/2011
Michael Hughes Choice Male 44 2010/2011
Tracy Parish Mortgage Choice Male 58 2010/2011
Cynthia Quintana The Mortgage Professionals Male 57 2010/2011
Russell Thompson eMOCA - Loan Market Male 43 2010/2011
Bonny Rayappu Choice Female 46 2010/2011
Peter Kenney PLAN Male 48 2010/2011
Alan Watkinson PLAN Female 62 2010/2011
Diana Oakes PLAN Male 60 2010/2011
Malcolm Hunt ABC Mortgages Male 26 2010/2011
Adrian Buscombe PLAN Male 39 2010/2011
Paul Eadon Connective Funder Services Pty Ltd Female 39 2010/2011
Steven James Astute Financial Management Male 47 2010/2011
Timetheus Rombouts Centurion Mortgage Services Queensland Female 40 2010/2011
Julie Gleeson Assured Home Loans Female 42 2010/2011
Kathy Mercer PLAN Male 35 2010/2011
Frank Jansz Choice Male 42 2010/2011
Michele Hutchen Mortgage Choice Male 31 2010/2011
Judith Baynes Smartline Female 53 2010/2011
Owen Cant Smartline Female 28 2010/2011
Graeme Mckenzie Choice Male 34 2010/2011
Jerry Abraham Smartline Male 35 2010/2011
Kenneth Brown Choice Male 61 2010/2011
Keith Hazell PLAN Female 41 2010/2011
Debra Magann Astute Financial Management Female 54 2010/2011
Simon Tanner Choice Male 61 2010/2011
Simon Bracic Finance & Systems Technology Female 43 2010/2011
Simon Orr The Mortgage Gallery Great Southern Male 49 2010/2011
Shirley Ferris Connective Funder Services Pty Ltd Male 35 2010/2011
Gregory Moore Australian Mortgage Brokers Female 46 2010/2011
Tricia Masin Choice Male 26 2010/2011
Jodie Hallam National Brokers Group Male 25 2010/2011
Mohammed Azeem Mortgage Choice Male 54 2010/2011
Gary Page eMOCA - Loan Market Female 53 2010/2011
Nandini Varma Mortgage Choice Female 39 2010/2011
Alan Cornell Smartline Male 57 2011/2012
Graham Sherwood PLAN - Buyers Choice Male 39 2011/2012
Michael Sweet Bernie Lewis Home Loans Male 39 2011/2012
Howard Lee Community Choice Financial Services Male 55 2011/2012
Stephen Lowe Steve Lowe Female 49 2011/2012
Richard Buswell Community Choice Financial Services Female 49 2011/2012
Graeme Dunstan Bernie Lewis Home Loans Female 32 2011/2012
Gregory Rosenbrock Mortgage Wisdom Male 54 2011/2012
Robert Trewin National Mortgage Brokers Male 47 2011/2012
Luke Neale Choice Male 61 2011/2012
Robert Trewin National Mortgage Brokers Male 44 2011/2012
David Bawden Mortgage Choice Female 59 2011/2012
Leah Blackford eMOCA - Loan Market Male 37 2011/2012
Keith Alexander PLAN Male 57 2011/2012
Joshua Egan The Mortgage Bureau Female 42 2011/2012
Navneet Maharaj National Brokers Group Female 40 2011/2012
Charanjit Singh National Brokers Group Male 47 2011/2012
Robert Slekenics eMOCA - Loan Market Female 36 2011/2012
Terry Waters Choice Female 44 2011/2012
Peter Elliott eMOCA - Simonds Homes Group Male 34 2011/2012
Katharine Smoother Mortgage Force Australia Female 28 2011/2012
Bianca Long Mortgage Choice Male 48 2011/2012
Bianca Long Mortgage Choice Male 48 2011/2012
Jeminna Best Choice Male 34 2011/2012
Peter Burnley Loans and Mortgages of Australia Male 40 2011/2012
Colin Binding PLAN Male 52 2011/2012
Gregory McGuinness PLAN Female 42 2011/2012
Jonathon Bruce Bernie Lewis Home Loans Female 39 2011/2012
Donna Campbell Smartline Female 57 2011/2012
Michael Sweet Bernie Lewis Home Loans Male 35 2011/2012
Wayne Donnelly XINC Female 43 2011/2012
Peter Armstrong eMOCA - Loan Market Male 54 2011/2012
Bonny Rayappu Choice Female 47 2011/2012
John Savino PLAN - LJ Hooker Female 25 2011/2012
Colin Binding PLAN Male 52 2011/2012
Lepa Kamar XINC Male 54 2011/2012
Mark Blackshaw Quadrant Financial Solutions Male 28 2011/2012
Tracey Kyle Smartline Male 39 2011/2012
Bruce Downing The Mortgage Gallery Great Southern Female 47 2011/2012
Michael Platt PLAN Male 28 2011/2012
Michele Hutchen Mortgage Choice Male 33 2011/2012
Alan Peyzel Quality Finance Male 57 2011/2012
Chris Myhill Mortgage Choice Male 60 2011/2012
Paul Wright Choice Female 48 2011/2012
Narelle Kerstan PLAN Female 37 2011/2012
Karen Le Comte Smartline Female 41 2011/2012
Mark Ballard Choice Female 29 2011/2012
Donna Robson Mortgage Choice Male 52 2011/2012
Jeffrey Dening Fraser Financial Services Male 51 2011/2012
James Dzanovski Urban Capital Male 61 2011/2012
David Shipp Mortgage House Adelaide Female 46 2011/2012
Phillip Couch eMOCA - Loan Market Male 53 2011/2012
Christopher Cooke Mortgage Choice Male 36 2011/2012
Musa Mahir eMOCA - Loan Market Male 22 2011/2012
Steven Sims PLAN Male 51 2011/2012
Michael Hughes Choice Male 60 2011/2012
Sandra Mallia XINC Male 30 2011/2012
Peter Trethowan Astute Financial Management Male 42 2011/2012
Daryl Wright eMOCA - Loan Market Male 47 2011/2012
Darren Comerford Mortgage Choice Female 58 2011/2012
Jason Cuerel eMOCA - Loan Market Male 34 2011/2012
Susan McAllister Connective Funder Services Pty Ltd Male 55 2011/2012
Brett Geiszler Australian Mortgage Brokers Male 26 2011/2012
Phil Farrugia Mortgage Choice Female 22 2011/2012
Cheryle Hayward PLAN Male 27 2012/2013
Michelle Durham Janette Tucker Finance Plus Female 60 2012/2013
Kevin Gray Mortgage Choice Male 58 2012/2013
Helen Bernard In Mortgage & Finance Services Female 32 2012/2013
Robert Trewin National Mortgage Brokers Male 48 2012/2013
Brian Robertson Choice Male 54 2012/2013
Thomas Maher Choice Female 54 2012/2013
Peter Warwick Choice Male 57 2012/2013
Allen Back PLAN - Membersfirst Female 48 2012/2013
Keith Alexander PLAN Male 57 2012/2013
Karen Wilson Nationwest Female 55 2012/2013
Steve Marshall The Loan Arranger Female 50 2012/2013
Sathya Bhat Choice Male 59 2012/2013
George Obank eMOCA - Loan Market Female 42 2012/2013
Peter Sizeland First Chartered Capital Corporation Female 31 2012/2013
Rosalia Cocks Urbantech Finance Female 43 2012/2013
Allen Root XINC Male 46 2012/2013
James Scott Australian Mortgage Brokers Male 42 2012/2013
Wayne Ambler Choice Male 63 2012/2013
Darren Meijer Acquired Home Loans Male 33 2012/2013
Peter Kenney PLAN Male 50 2012/2013
Alan Watkinson PLAN Male 64 2012/2013
Maria Rafferty Choice Male 34 2012/2013
Jennifer McGrath Choice Female 62 2012/2013
Joshua Egan Astute Financial Management Female 51 2012/2013
Antoni Brinsdon Resi Home Loans Male 50 2012/2013
Gregory Reid PLAN Male 51 2012/2013
Ruan Burger Burger - Home Loans Etc Male 32 2012/2013
Joshua Egan Astute Financial Management Male 24 2012/2013
Sheryle Gherardi eMOCA - Loan Market Male 37 2012/2013
Michael Johnston Specialist Mortgage - Resolve Finance Female 43 2012/2013
Michael Hughes Choice Male 51 2012/2013
Graeme Lowe PLAN Male 56 2012/2013
Louise Finney Specialist Mortgage - Resolve Finance Male 48 2012/2013
Gregory Katsicologos Connective Funder Services Pty Ltd Female 25 2012/2013
Katrina Parrington PLAN Male 51 2012/2013
Colin Thomson PLAN Male 53 2012/2013
Steven Sims PLAN Female 42 2012/2013
Matt Davis National Mortgage Brokers Female 36 2012/2013
Maria Le Poidevin Mortgage Choice Female 46 2012/2013
Michael Prance VOW Financial Female 42 2012/2013
Theresa Casanova Mortgage Choice Female 56 2012/2013
Brendan Rodda eMOCA - Loan Market Male 30 2012/2013
Kylie Platt PLAN Female 34 2012/2013
Geoffrey Blethyn Connective Funder Services Pty Ltd Male 34 2012/2013
Rajnesh Singh Northend Mortgage & Associates Pty Ltd Female 37 2012/2013
Garry Thompson Astute Financial Management Male 34 2012/2013
Terry Frankland Finance Executives Female 59 2012/2013
Robert Paul Money Advisers Female 53 2013/2014
Marios Rokka XINC Female 59 2013/2014
Fiona Munro Club Loans Male 57 2013/2014
Katrina Rowlands Mortgage Success Male 53 2013/2014
Martin Bedford Choice Male 49 2013/2014
Martin Bedford Choice Male 49 2013/2014
Joanne Hartnett PLAN Female 50 2013/2014
Jenny Calabria Money Advisers Female 55 2013/2014
Nick Driver PLAN - LJ Hooker Male 40 2013/2014
Mark Reynolds Mortgage Choice Female 45 2013/2014
Max Vickerson ABC Mortgages Male 41 2013/2014
Jillian de Poel Mortgage Choice Female 61 2013/2014
Jamie Payne PLAN Female 60 2013/2014
Joshua Egan Astute Financial Management Female 47 2013/2014
Lawrence Toledo The Brokerage Male 50 2013/2014
Michael Johnston Specialist Mortgage - Resolve Finance Female 44 2013/2014
Nick Kokkinidis Specialist Mortgage Female 44 2013/2014
Noreen Tallent Mortgage Choice Female 45 2013/2014
Ruan Burger Burger - Home Loans Etc Female 51 2013/2014
Brett Amos Choice Female 39 2013/2014
Michael Prance VOW Financial Female 28 2013/2014
Robert Kaya Loankit Male 49 2013/2014
Suzanne Butterworth Yellow Brick Road Female 47 2013/2014

*Broker names and aggregator are correct at the time the policy was taken out.