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Direct Debit Service Agreement

The following Direct Debit Service Agreement relates to the Direct Debit Request you authorised with your My Protection Plan application form.

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This section includes the terms of the authorisation for Zurich Australia Limited (User ID 620927), ABN 92 000 010 195 to debit premiums from your account.

In this section, the words ‘you’ and ‘your’ refer to the customer who authorised the Direct Debit Request and the words ‘we’, ‘our’ and ‘us’ refer to Zurich Australia Limited. Words in italics are defined at the end of this Direct Debit Agreement.


By providing us with the Direct Debit Request, you have authorised us to arrange for funds to be debited from your account for the purpose of paying the premiums on the insurance cover provided by your My Protection Plan. The authorisation will be on the terms set out in this agreement and may be provided to us in writing, electronically or verbally. Any change to the account to which your Direct Debit Request applies may also be provided to us in writing, electronically or verbally.

We will not issue a billing notification before we debit the premium. If the premium due date falls on a non-business day, we will debit the premium on the next business day. If you are not sure when a premium will be debited, please check with us or your financial institution.

The amount of the premium may change, and we will not tell you about these changes unless the terms of the Product Disclosure Statement and Policy Document require us to do so. 

We only debit the amounts that you have authorised

We will only debit from your account those amounts that you have authorised under the Direct Debit Request. Except in the circumstances permitted by the Product Disclosure Statement and Policy Document, we will not change the amount or frequency of the debiting arrangements, without your prior approval. 

You cannot change how much or how often we debit your account

Importantly, you will not be able to change the amount or frequency of the premium that will be debited from your account

We may change the terms of this agreement

We may change the terms of this agreement without your consent. If we do, we will tell you 14 days before the change.

Debiting arrangements

The only amount we will debit from your account is the full premium due. If your financial institution dishonours the debit, we may choose to try to debit the amount from your account again.

We can cancel this authorisation if 3 or more attempts to debit the premium are unsuccessful.

We keep your account information confidential

We will keep all information relating to your account confidential and will only use the information for purposes connected with this agreement and the insurance.

However, our financial institution may also need this information if a claim is made against it relating to an alleged incorrect or wrongful debit. Our Privacy Policy will apply to this information.

You can cancel this authorisation, change account details, and defer or stop a debiting

Tell ALI Group in writing, either directly or through your financial institution, at least 14 days before the premium due date if you want to do any of the following.

  • Cancel the authorisation
  • Change the account details to which the authorisation applies
  • Stop or defer us debiting your account

Contact ALI Group if you think there’s been an error

Contact ALI Group if you think there has been an error in debiting your account. If you find we have incorrectly debited your account, ALI Group will confirm in writing how the error will be fixed.

If you’re not satisfied in the way your matter was resolved, you can contact your financial institution. You can also lodge a Direct Debit Claim through your financial institution.

Your responsibilities

Under this Direct Debit Service Agreement, you have the following responsibilities.

Make sure your account details are correct

You must make sure direct debiting through BECS is available on your account and the account details you have given are correct. You should check your account details to a recent account statement, or check with your financial institution if you are unsure.

Have enough money in your account on each premium due date

You must make sure enough money is available in the account to be debited each premium due date. If there isn’t enough money and the payment is dishonoured, you will be responsible for any fee the financial institution charges to your account. You will also be responsible for any fee that we incur, and we are authorised to recover this from your account.

Make sure you’re able to authorise us to debit from the account

You must make sure the person or people who have given us authorisation to debit from the account can do so under the account signing instructions that your financial institution holds.

Tell us if the account is transferred or closed

You must tell us if the account is transferred or closed.

Find another way to pay premiums if you want to cancel this authorisation

If you want to cancel this authorisation, you must arrange for a suitable alternate way to pay your premiums.

Make sure we debit the correct amounts

Check your account statement to verify the amounts we debit are correct.

Pay fees and charges

You must pay any fees or charges your financial institution makes to your account in connection with the debits made on your account.

Definitions of the terms in this Direct Debit Service Agreement


The account held at your financial institution, from which we are authorised to debit funds.


This Direct Debit Request Service Agreement between you and us.

Business day

A day other than a Saturday, Sunday or a public holiday in New South Wales.

Debit payment

A particular transaction where we debit funds from your account.

Direct Debit Request

The written, verbal or electronic request from you to us to debit funds from your account.

Financial institution

The financial institution where you hold your account, and that you have authorised us to debit.

Premium due date

The day your payment to us is due.



My Protection Plan is issued by Zurich Australia Limited ABN 92 000 010 195 AFSL 232510. It is distributed by Australian Life Insurance Distribution Pty Ltd ABN 31 103 157 811 AFSL 226403 (ALI). ALI’s AFS licence authorises the provision of general financial product advice only. This means that any advice provided to you by ALI and its representatives (including mortgage brokers appointed as its authorised representatives) in relation to My Protection Plan does not take into consideration your personal objectives, financial situation and needs, or any information held as a result of the provision of credit assistance by your mortgage broker relating to your home loan or other loans. Whilst the initial My Protection Plan quote you received was based on your loan amount, we are not recommending that this product nor any specific cover amount is personally suited to you and your circumstances. You should consider the combined Product Disclosure Statement and Policy Document (PDS) when deciding if this product is appropriate for you. You may also wish to review the Target Market Determination (TMD) which describes the objectives, financial situation and needs we have designed the product to meet. The PDS and TMD are available at If you require advice specific to your circumstances, you should speak to a financial adviser. © ALI Group 2021