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Financial hardship

Having trouble meeting your premium payments?

Financial hardship

Having trouble meeting your premium payments?

Perhaps you have been impacted by a natural disaster, illness, lost your job or have incurred unexpected expenses. We understand situations can sometimes come up that make it difficult to meet all your financial commitments.

If you feel you’re facing financial hardship, please call us on 1800 006 776. 

Our team can discuss your options regarding your cover. This includes reviewing your benefit features, reducing your cover and extending or deferring your premium due dates.

We may ask you to provide documentation to support your request for assistance evidence of your circumstances such as Centrelink or bank statements, an employee separation certificate, a statutory declaration, or a letter from a charitable institution confirming you are requiring financial support. 

Useful resources

These independent resources might be useful to you:

Financial Counselling Australia (www.financialcounsellingaustralia.org.au)
ASIC Money Smart (www.moneysmart.gov.au)
Lifeline (https://www.lifeline.org.au/)
Beyond Blue (https://www.beyondblue.org.au/)