Information on ALI Group's response to COVID-19 Find out more

Make a claim Search

Important Information

Important Information

My Protection Plan is issued by Zurich Australia Limited ABN 92 000 010 195 AFSL 232510. It is distributed by Australian Life Insurance Distribution Pty Ltd ABN 31 103 157 811 AFSL 226403 (ALI). ALI’s AFS licence authorises the provision of general financial product advice only. This means that any advice provided to you by ALI and its representatives (including mortgage brokers appointed as its authorised representatives) in relation to My Protection Plan does not take into consideration your personal objectives, financial situation and needs, or any information held as a result of the provision of credit assistance by your mortgage broker relating to your home loan or other loans. Whilst the initial My Protection Plan quote you received was based on your loan amount, we are not recommending that this product nor any specific cover amount is personally suited to you and your circumstances. You should consider the combined Product Disclosure Statement and Policy Document (PDS) when deciding if this product is appropriate for you. You may also wish to review the Target Market Determination (TMD) which describes the objectives, financial situation and needs we have designed the product to meet. The PDS and TMD are available at If you require advice specific to your circumstances, you should speak to a financial adviser. © ALI Group 2021

Please note: If your ALI Group policy commenced prior to 27 September 2021, please contact us.

Life Insurance Code of Practice
We and our insurers are committed to following the Life Insurance Code of Practice (the Code) and have adopted all of its requirements. 
The Code sets out the insurer’s obligations to consumers during all stages of the life insurance process including:

when you buy a policy, make a claim or deal with your insurer. 
when your insurer deals with claims, complaints, and requests for information. 
when your insurer helps you if you experience financial hardship or need extra support. 
We and our insurers make a number of key promises to consumers, including commitments to be honest, respectful, and clear in all our interactions and communications. We and our insurers also will be fair, timely, transparent, and accountable when providing services. 
If you would like to find out more about the Code, a copy can be found here.

Statistics and Quotes: The statistics on this website are from reputable government and industry sources and the quotes and videos are from actual ALI Group policy holders whose full details have been withheld for privacy reasons.  

Whistleblower Policy: ALI Group is committed to maintaining the highest ethical standards amongst its staff and to promoting, cultivating and supporting a culture that enriches honest and transparent behaviours. At ALI Group, our goal is to foster a whistleblowing culture by deterring wrongdoing and ensuring individuals who disclose wrongdoing can do so safely, securely and with confidence that they will be protected and supported. ALI Group has a Code of Conduct that stipulates the expectations of its staff. The Whistleblower Policy supports our Code of Conduct and our values. Please click here to download a copy of our policy.