Get a quote Search

Sarah Thomson

Sarah's first policy that she put in place was for a hardworking delivery driver, who was also a sole income earner.

Sarah Thomson is a Senior Finance Broker at Loan Market Geelong. Sarah is a finalist for the Broker of the Year: Insurance (Mortgage Protection and Life) Award at the 2015 Australian Mortgage Awards. With a process that takes only 3 minutes, we suggest you have read of Sarah's profile...

What made you decide to offer your clients loan protection?

The first policy that I put in place for a client was for a hardworking delivery driver, who was also a sole income earner. At the time, I ‘presumed’ that he would decline but instead he took it. 16 months later he was diagnosed with lung cancer and his mortgage was paid out in full. From that point on I realised to never assume – it’s not up to me to decide for them.

What keeps you motivated to continue to offer loan protection to your clients?

After having a couple of clients claim, I don’t ever want to receive a phone call asking me why I haven’t protected a client when I had the opportunity. At what point in the loan application process do you discuss loan protection with your clients? I first discuss loan protection at application time. However, it is not until doc sign-up that we organise the policy and go through the ‘accept’ or ‘decline’ process.

How long does it take you to provide a quote and discuss loan protection with your clients?

3 minutes

You’ve had clients that you’ve protected make a claim. How did you feel knowing that you have been instrumental in your clients being protected?

A great relief! I’ve had two major claims – the first was for lung cancer so the entire mortgage was paid out and the second was for a 42 year old who had melanoma cancer which he recovered from. He was paid around $83,000 within 3 days ….but he had forgotten about the policy! He was obviously extremely happy when he remembered!

What would you say to a colleague or broker considering offering their clients ALI loan protection?

If you’re not offering loan protection to your clients then your business is extremely vulnerable, and I suggest you meet with one of ALI's fantastic BDMs to see how it can improve your business. Protect your clients, protect your business/assets and be rewarded while doing it... It only takes 3 minutes! I’d prefer to spend 3 minutes with a client organising loan protection than spend 3 minutes with a lawyer whose client I didn’t offer loan protection to.

More broker testimonials

Rob has seen first-hand the benefits of having loan protection and the difference it can make.
See testimonial See all testimonials
Tricia's motivation for offering loan protection to all her clients is simply for the "peace of mind".
See testimonial