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FAQs

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Getting covered

Are the premiums tax deductible?

How do I get cover?

What are my payment options?

What happens if I have a medical condition?

When will my cover commence?

When will my first premium be due for payment?

Who is eligible to apply for cover?

Who issues My Protection Plan?

Who owns the policy?

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Call 1800 006 776

Benefits explained

How does the Trauma Benefit work?

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Got cover

Can I cancel the policy?

Can I change my sum insured?

Can I remove one person from a joint policy?

How do I update my details?

I'm a smoker now. Will my premium change if I stop smoking?

When does my cover end?

Who receives the benefit payments?

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Call 1800 006 776

Claims

How do I make a claim?

Who is paying a claim?

IMPORTANT INFORMATION:
My Protection Plan is issued by Zurich Australia Limited ABN 92 000 010 195 AFSL 232510. It is distributed by Australian Life Insurance Distribution Pty Ltd ABN 31 103 157 811 AFSL 226403 (ALI).  ALI’s AFS licence authorises the provision of general financial product advice only. This means that any advice provided to you by ALI and its representatives (including mortgage brokers appointed as its authorised representatives) in relation to My Protection Plan does not take into consideration your personal objectives, financial situation and needs, or any information held as a result of the provision of credit assistance by your mortgage broker relating to your home loan or other loans. Whilst the initial My Protection Plan quote you received was based on your loan amount, we are not recommending that this product nor any specific cover amount is personally suited to you and your circumstances. You should consider the combined Product Disclosure Statement and Policy Document (available at http://www.aligroup.com.au) when deciding if this product is appropriate for you. If you require advice specific to your circumstances, you should speak to a financial adviser. © ALI Group 2021

If you have an existing policy with us your benefits may differ. Please contact us to discuss.