A complete process, good for the customer, great for the broker.
You wouldn’t leave a loan application half-finished…just like it’s hard to imagine what it would be like if icons such as the London Underground, Sydney Harbour Bridge, Statue of Liberty and Sydney Opera House were left incomplete.
Inform, Educate and Confirm – these are the three core components which make up the ALI Group’s latest campaign, Complete the Process.
ALI Group, the industry leading provider of loan and mortgage protection to Australian home and property buyers launched the campaign on 1 June 2019 and until the 31 August 2019, they are driving brokers to complete the loan and mortgage protection process with their clients.
ALI Group’s experience shows that with many loan/mortgage protection quotes naturally expiring, there’s no data to show if the client has been properly informed and educated about loan protection as no decisions are recorded.
In the current climate, when compliance is king, ALI Group are working to support brokers to empower their clients with the knowledge they need to be both aware of the risks associated when taking out a large debt and the option available to put protection in place for arguably the most critical “what am I going to do now” moments. The campaign is devised to ensure broker clients are being given the opportunity to make an informed decision about their protection needs, as much as it is to build momentum with the broker in completing the process and having a recorded decision, regardless of the outcome.
What’s more, the campaign activity is heavily focused on building the confidence of the broker and providing them with the tools and knowledge they need to have the conversation with their clients. With a host of weekly webinars, aimed at upskilling brokers and covering topics such as Cover in Super versus Loan Protection, Product Refreshers, How to Gain an Outcome and Loan Protection Masterclasses, ALI Group are heavily invested in supporting brokers all the way to implement a complete process when it comes to offering loan and mortgage protection.
Notably, ALI Group have offered over 325 chances for participating brokers to win with weekly prize draws, including two major prizes which could see two brokers attending the Adviser EU Study Tour in Dublin, Ireland and a Flight Centre voucher to cover the cost of flights valued at over $10,000 in total each.
ALI Group boasts a network of over 4,500 brokers authorised to offer loan and mortgage protection as part of their process with clients and if brokers were looking to become authorised with ALI Group, they can benefit from the campaign, should they do so before 31 August 2019. Click here to find out more about becoming authorised with ALI.
Above Industry Net Promoter Score
Recently, ALI Group announced a recorded above industry Net Promoter Score of 24.9 from their policyholders and a broker score of 79.7. The survey, which was independently run by CoreData, impressed CoreData’s Head of Lending, Simon Elwig who said,
“A broker score of 79.7 is one of the highest scores we have seen in the third-party space, these scores highlight that ALI policyholders and brokers highly value the product and service being provided”.
In a breakdown of the results, it showed ALI authorised brokers have a 98% satisfaction rate in terms of the product being a simple and easy process as well as the knowledge of BDM’s and the confidence they instilled about the loan protection product offer. Product suitability and the head office support both returned a high 97% satisfaction rate from authorised brokers.
ALI Group, CEO, Huy Truong says,
“The investment we make in broker training and education is arguably the largest of any non-lender in the industry and it’s great to see that investment being valued and making a difference. More broadly though, these results really highlight how loan and mortgage protection is a critical part of a mortgage broker’s service to home and property buyers”.
ALI Group’s mission is to protect Australian home and property buyers from financial hardship. We have a close affiliation to the mortgage broking industry and more than 4,500 brokers nationwide authorised to offer their products.
If you would like to know more about becoming an authorised broker, click here.
Or, register your interest to become and authorised broker today and find out how ALI Group can serve both your clients and your business.
About Emma Flanagan
Emma is the Senior Marketing and Communications executive at ALI Group. After completing a Bachelor of Communication with a Major in Journalism, Emma spent a couple of years living, travelling and working abroad before making her way home to Australia. Now, with firm roots back in her home town of the Central Coast in NSW, her and her husband just bought their very first home with the help of their mortgage broker. Now, Emma is here to help FHBs just like her by providing informative and educational content and to keep them abreast of what’s what when it comes to buying, refinancing and protecting themselves and their family from financial hardship.
Loan Protection Plan is jointly issued by Hannover Life Re of Australasia Ltd ABN 37 062 395 484 (Death, Terminal Illness, Living and Accidental Injury Benefits) and QBE Insurance (Australia) Limited ABN 78 003 191 035 AFSL 239545 (Involuntary Unemployment Benefit). It is distributed by Australian Life Insurance Distribution Pty Ltd ABN 31 103 157 811 AFSL 226403 (ALI). ALI receives commission for each policy sold. Any advice provided is of a general nature only and does not take into consideration your personal objectives, financial situation or needs. You should consider the Product Disclosure Statement (available at www.aligroup.com.au) when deciding if this product is appropriate for you. © ALI Group 2019.