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Manage your policy

Need to update and manage your ALI Group Loan Protection Plan policy? You can do so here.

Requests you can make online

Update payment details

Update contact details

Request a copy of policy documents

Request cover details

For any requests not covered above, please refer below.

Visit FAQs Contact us

Some changes we have to make over the phone

Our team is available Monday to Friday 9am to 7pm (AEDT) excluding public holidays.

Our team are here to help

Give us a call
Call 1800 006 776
1 Change payment frequency

You may choose to pay weekly, fortnightly or monthly. We will arrange with you over the phone which day of the week/fortnight/month your premiums will be deducted.

2 New name

If your name has changed, we will require evidence of this in the form of a marriage certificate, birth certificate, driver’s licence, etc. Simply scan or photograph the document and email it to service@aligroup.com.au along with your policy number and your full name currently on the policy. Once we have updated your name, we will send you an updated policy schedule via post.

Notifying us that you smoke

If at the time of applying for loan protection you had smoked any substance within the prior 12 months, the status should have always been ‘smoker’ please let us know of this by calling us. If after the protection started you began smoking, there is no reason to update the protection, as you will remain a non-smoker until the cover ends.

Notifying us that you have quit smoking

If you have quit smoking and can declare that it has been 12 months or more since smoking any substance, please complete this form.
Return the signed form to ALI Group by scanning or photographing the form and email it to service@aligroup.com.au. Once we have updated you smoker status we will send you an updated policy schedule via post. Thank you for choosing ALI Group for loan protection.