Information on ALI Group's response to COVID-19 Find out more

Make a claim Search

Adrienne's Story

“Even with the ongoing stuff, you know you have that money aside that you can actually use to keep yourself going.”

Adrienne's Story

Living with breast cancer

It was the radiation treatment for breast cancer that knocked Adrienne, 48, for six: “the fatigue really gets to you.”

But the impact of breast cancer on Adrienne wasn’t just physical: “it affects your work, your social life, your life all round, really.” It also became a source of financial stress for Adrienne who lives with her partner and two dogs in Melbourne.

Some difficult choices

Prior to making her claim, Adrienne found herself dipping into her savings as well as taking time off work while undergoing chemo treatment. Without the protection of her ALI Group policy that she took out through her broker when seeking finance for her home, Adrienne believes that she would have “struggled financially.”

With the loss of income and the cost of treatment, Adrienne contemplated making some difficult choices: “There’s not much else you can do. I might have had to redraw on my mortgage. It would have made things a lot harder.”

Discovering that her claim had been approved helped ease a lot of stress for Adrienne: “It meant that I didn’t have to worry about how I feed my dogs, how can I feed myself – that sort of thing. It made all those concerns a bit easier.”

Making a Claim: "It was just easy"

Adrienne found relief in how easy the claims process was: “The claims team were very helpful, and the process was pretty straightforward and very user friendly.” Adrienne’s claim benefit has helped relieve a huge load as she completes her treatment and returns to work. She believes that all brokers should offer protection to their clients in some shape or form.

As she tells it, “(Protection) makes things a lot easier. You’re not having to worry financially about what’s going to happen next. It’s the ongoing stuff that’s the killer. You still need to go and get your tests done, you still need to go get your medication and you’re always out of pocket.”

Thanks to her claim, “even with the ongoing stuff, you know you have that money aside that you can actually use to keep yourself going.” 

The current My Protection Plan product has been available since 5 April 2022. The above are examples of customers' claims paid on that product and similar products distributed by Australian Life Insurance Distribution ABN 31 103 157 811 (AFSL 226403).  Any advice provided is general in nature and does not take into consideration your objective, financial situation or needs. You should consider these and the information in the Product Disclosure Statement (available along with the target market determination, from www.aligroup.com.au ), or speak to a financial advisor, before making a decision about our product. © ALI Group August 2022.

claims-img-breakoutWe've paid $157 million

in claims since ALI Group was established

Current as at April 2023

More claim stories

Helen77x77

Helen's Story Cancer | Trauma Benefit

“Being diagnosed with cancer has been the most challenging experience, both physically and emotionally, of my life. Not having to worry about finances ...
See story See all stories
Adrienne77x77

Adrienne's Story Cancer | Trauma Benefit

“Even with the ongoing stuff, you know you have that money aside that you can actually use to keep yourself going.”
See story